Cancellation Policy
Reservation, Cancellation and Refund Policy
Reservation and Payment Terms
To confirm a reservation, a deposit of 20% of the total accommodation fee is collected. This rate may vary by villa for certain special properties; it is stated on the villa detail page.
The remaining payment can be made in one of the following ways:
On the check-in day, to the host at the door, in cash or by bank transfer,
Or the full accommodation fee paid to Villa Direkt at the time of reservation.
For certain special properties (stated on the villa detail page), the full accommodation fee is collected at the time of reservation.
For villas priced in foreign currency, the remaining payment is made at the door on the check-in day in TRY or foreign currency at the current exchange rate. To avoid being affected by exchange rate differences, it is recommended to make the full payment at the time of reservation.
Cancellation and Refund Terms
A 100% Refund Guarantee applies only in the following two cases:
Cancellation within the first 24 hours after the reservation is made,
Documentable force majeure (in cases such as the death of a first-degree relative or a serious illness that prevents travel, an official report is required and the accommodation date must coincide with the reporting period; war, natural disaster, etc.).
The following terms apply to other cancellations:
If only the deposit has been collected:
The deposit is non-refundable under any circumstances.
For cancellations made 30 days or less before the villa check-in date or in the event of a no-show, the customer is liable to pay 100% of the total accommodation fee.
If the full payment has been collected:
For cancellations made more than 30 days before the villa check-in date, the 20% deposit amount is deducted and the remaining amount is refunded to the customer.
For cancellations made 30 days or less before the villa check-in date or in the event of a no-show, no part of the amount paid is refunded.
How to submit a cancellation:
All cancellations must be made in writing by e-mail, together with their reason: [email protected]
Cancellation notices made by phone, WhatsApp or verbally are absolutely invalid.
A cancellation is deemed effective as of the date and time the notice reaches Villa Direkt.
Early Checkout
If the customer leaves the villa before the reservation period ends, the fee for the unused nights is not refunded.
Early checkout does not give rise to any accommodation discount or right to a refund.
For early checkouts falling within documentable force majeure, the situation is evaluated separately by Villa Direkt.
Situations Covered by Force Majeure
Natural disasters: large-scale events such as earthquakes, floods, hurricanes, volcanic eruptions
Government decisions: official bans such as mandatory evacuation orders, travel bans, border closures, quarantine
Political events: war, civil war, terrorist attack, large-scale civil unrest
Public health emergencies: pandemic, serious epidemic diseases (for example COVID-19)
Infrastructure crises: major power outages lasting for days, prolonged water cuts, infrastructure collapses that make transport impossible
Situations Not Covered by Force Majeure
Bad weather conditions: rain, storm, extreme heat or cold (unless at disaster scale)
Transport problems: flight cancellation or delay, traffic accident, personal vehicle breakdown, public transport problems
Personal health problems: the guest falling ill, injury, fractures/dislocations, need for surgery (except for exceptional/documentable cases)
Personal documents: loss of passport, visa refusal, travel document problems
The host's personal situation: job change, disruption of maintenance/cleaning, their own travel plans
Local transport difficulties: traffic congestion, minor regional disruptions
Refund Processing and Deductions
Any bank commissions, payment infrastructure charges, official deductions such as BSMV (Banking and Insurance Transactions Tax), and other financial charges imposed by the State of the Republic of Türkiye or by banks arising from the refund of payments made by EFT, bank transfer or credit card are deducted from the amount to be refunded to the customer.
Cancellation by Villa Direkt
If a villa reservation is unilaterally cancelled by Villa Direkt for any reason, this is communicated to the customer as soon as possible.
If an equivalent villa available for the same dates exists in our portfolio, it is offered to the customer.
If the customer does not approve it and the situation does not fall under the force majeure clause, the amount collected is refunded to the customer.
Under Law No. 7464 on the Leasing of Residences for Tourism Purposes, reservations for villas whose legal permit process results negatively may be cancelled by Villa Direkt.
Limitation of Liability
Villa Direkt cannot be held liable for indirect damages arising from reservations cancelled by Villa Direkt. Including everything the customer has purchased in advance:
Plane tickets, bus tickets, ferry tickets,
Rented car, boat, transfer service,
Hotel/guesthouse accommodation fees,
Permits/visas obtained from a private company or the government,
All other ancillary services and expenses
Villa Direkt is absolutely not responsible for any kind of indirect damage, including the above. The customer is deemed to have accepted these terms when renting the villa.
Guest Satisfaction Is Our Priority
Maximum transparency, fast processing and guest satisfaction are our principles throughout the refund and cancellation process. You can always reach us with all your questions.