Rental Agreement
1. PARTIES AND PURPOSE
This agreement has been made for the purpose of renting the "VILLA" for a period with predetermined start and end dates, between the person renting the "VILLA" (hereinafter referred to as "CUSTOMER") and the person renting out the "VILLA" (hereinafter referred to as "VİLLAM365"). Customers and their companions who make a reservation through our website, by phone, or by e-mail for any of our villas listed on villadirekt.damga.co are deemed to have accepted the following terms in advance. Any action contrary to any of the following terms gives VİLLAM365 the right to unilaterally cancel the reservation, request the customer to vacate the villa, not refund the deposit, security deposit, and rental fee collected, and demand full payment of unpaid rental fees.
2. RESERVATION AND PAYMENT
Pre-reservations can be made for our villas through the reservation form on our website, by SMS, phone, or e-mail. After you specify the dates you wish to rent the villa, VİLLAM365 will obtain your necessary transportation and billing information and proceed with the pre-rental process. VİLLAM365 collects 20% of the total fee payable for the villa as a deposit payment after the pre-reservation is made. If the deposit is paid within 1 (one) business day after the pre-reservation is made, the villa will be reserved in your name. The deposit amount and our bank account numbers will be notified to you separately by e-mail, SMS, or phone. The deposit must be paid within 1 (one) business day by wire transfer, EFT, or credit card through the site. Within 1 business day of receiving the deposit, written confirmation of the villa rental will be sent to you.
The remaining fee of the villa is collected through the bank or in cash at check-in, provided it is deposited into the villa owner's bank account after the contract is made or at villa check-in. WHEN THE CUSTOMER APPROVES THIS AGREEMENT, THEY COMMIT TO PAYING THE REMAINING RENTAL FEE OF THE VILLA TO THE PROPERTY OWNER THROUGH THE BANK OR IN CASH AT CHECK-IN.
Since the villa is delivered to the customer furnished, VİLLAM365 collects a damage deposit against breakage, damage, loss, or disappearance of items, and this deposit is collected in cash at villa check-in against a receipt. The damage deposit will be refunded to the customer after check-out following inventory count, provided no items are missing.
3. VILLA CHECK-IN AND CHECK-OUT
On the reservation start day, the earliest check-in time is 16:00 and the latest is 21:00. The customer cannot check in outside the specified times; if they arrive after the specified latest check-in time, they can check in the next morning when VİLLAM365 opens for business (09:00). VİLLAM365 cannot be held responsible for any problems, overnight accommodation needs, or inability to find accommodation arising from the customer arriving before or after the specified time. The check-out time at the end of the reservation is no later than 10:00 in the morning for all our regions. The customer is solely responsible for any problems arising from not vacating or vacating the villa late by 10:00 AM. If an early check-out is desired, VİLLAM365 must be notified 24 hours in advance. If the customer voluntarily vacates the villa early, no refund will be made for the accommodation fee.
4. VILLA CAPACITY
Guests exceeding the capacity stated on the listing page or the number of people specified during reservation are absolutely not accepted at our villas (children and infants included). After check-in, no guests other than those listed in the reservation list are accepted at the villa. In cases where this is detected, VİLLAM365 has the right to request guests to vacate the villa, completely cancel the reservation, or request full vacating of the villa before the rental period ends, and to demand the full fee and additional charges.
5. VILLA CLEANING, MAINTENANCE AND EXTRA EXPENSES
Entry cleaning is included in weekly and monthly villa rental prices. For stays of 2 (two) weeks or more, weekly cleaning and towel/sheet changes are included in the prices. Any additional cleaning and towel/sheet changes are subject to a fee. Pool and garden maintenance is carried out early each morning, and any technical problems in the villa during the rental period will be resolved by the property owner; VİLLAM365 is not responsible for this, only helps to resolve the issue. Unless otherwise stated on the villa detail page on our website, electricity, water, bottled gas, pool lighting, internet connection, and air conditioning are included in the prices.
6. PETS AND SMOKING
Unless otherwise stated, pets are absolutely not accepted at our villas. Smoking is not permitted in any indoor areas of our villas.
7. RESERVATION, PAYMENT, CANCELLATION AND REFUND CONDITIONS
Customers may cancel their travel before it begins. The customer is required to notify VİLLAM365 of the cancellation in writing; notifications not made in writing cannot be accepted. Reservation cancellations made by phone are absolutely not valid. Reservation cancellations are valid from the moment VİLLAM365 receives the written notification.
8. CANCELLATION CONDITIONS
If an Advance Payment (Deposit) Has Been Collected:
a) The advance payment (deposit) paid for the reservation is absolutely non-refundable.
b) For cancellations made 30 days or less before your villa check-in date, or in case of no-show, the customer must pay 100% of the payment.
If the full total payment has been collected:
a) For cancellations made 30 days or more before your villa check-in date, the advance payment (deposit) amount is calculated and this amount is non-refundable. The remaining amount will be refunded to your account.
b) For cancellations made 30 days or less before your villa check-in date, or in case of no-show, no refund will be made for the payment made.
In reservation cancellations, financial losses, commission fees, etc. arising from refund transactions for payments made by EFT, wire transfer, or credit card, charged to VİLLAM365 by the Republic of Turkey or banks, will be deducted from the amount to be refunded to the customer.
In case VİLLAM365 unilaterally cancels a villa reservation for any reason, this will be notified to the customer as soon as possible. If there is an equivalent villa available in our portfolio for the same dates, it will be offered to the customer. If the customer does not approve and the situation does not fall under the "force majeure" clause, the collected money will be refunded to the customer. VİLLAM365 is absolutely not responsible for any plane ticket, bus ticket, rented car, boat, transfer service, etc. previously purchased by the customer.
9. DAMAGE DEPOSIT
A damage deposit of varying amounts depending on each villa's characteristics will be collected from the customer. This deposit amount will be stated in the confirmation document sent to the customer during the reservation process. The damage deposit will be collected from the customer in cash against a receipt on the check-in day, and if there is no damage or missing items in the villa and its fixtures that were delivered in good condition upon check-out inspection, it will be refunded in cash. If the damage in the villa exceeds the deposit amount, the customer will be asked to pay for this damage; otherwise, legal proceedings will be initiated.
10. SWIMMING POOLS
The swimming pool temperatures of our villas vary according to weather conditions and seasonal temperatures; the customer renting the villa absolutely cannot hold VİLLAM365 responsible for not being able to swim or use the pool due to cold water.
11. OUR RESPONSIBILITIES AND GUARANTEE
VİLLAM365 is responsible for delivering the villa to the customer clean and ready for use at the specified date and time. If there are any broken, non-functioning items or deficiencies upon check-in, the customer must immediately notify VİLLAM365 and request resolution of these deficiencies. VİLLAM365 will notify the villa owner or relevant company of this request and ensure the deficiency is resolved within 48 hours at the latest. VİLLAM365 is not responsible for resolving the deficiency, only helps to resolve it. VİLLAM365 cannot be held responsible for deficiencies not notified in time. VİLLAM365 acts as an intermediary between the villa owner and the customer, and therefore the villa owner is responsible for resolving any deficiencies in the villa. VİLLAM365 cannot be held responsible for any accidents, illnesses, injuries, drowning, deaths, thefts, etc. that are the customers' own responsibility, or for fires, thefts, etc. that may occur in the villa.
12. INVOICE - TAX
While some of the villas published on the VİLLAM365 website may belong to VİLLAM365's own operation, the majority are villas belonging to different individuals, institutions, or companies. VİLLAM365 provides intermediary (brokerage) services for villas owned by third parties and only issues invoices for the brokerage profit it earns. For other villas, the villa owner pays taxes to the state at year-end under rental income declaration. VİLLAM365 does not issue invoices for profits earned by third parties and cannot be held responsible for this.
13. CUSTOMER RESPONSIBILITIES
Customers are responsible for using the villa, pool, garden furniture, all electrical and electronic appliances, and other furniture delivered to them in working and intact condition, cleanly. Customers must leave all kitchen utensils delivered to them clean in the same clean condition. On the day of check-out, the villa must be handed over with all garbage disposed of and dishes washed. Otherwise, and in cases where the villa is left unreasonably dirty, VİLLAM365 will deduct a cleaning fee from the damage deposit.
In case of any damage in the villa, customers are obliged to inform VİLLAM365. The cost of any damage to the villa and any items lost during the customers' stay will be deducted from the damage deposit collected; in cases where the damage exceeds the deposit, the customer will be asked to pay in cash.
The customer and their companions must comply with social and moral norms, refrain from making noise that disturbs the surroundings, playing loud music, and engaging in behaviors prohibited by our country's laws and constituting a crime. If a complaint about the customer and their companions reaches VİLLAM365 for such reasons, VİLLAM365 has the right to request the customer to vacate the villa before the reservation period expires.
VİLLAM365 notifies the tenant through the contract made at check-in that, as required by the new law, persons staying other than those whose identity information has been entered into the KBS (Identity Notification System) database at check-in may be subject to legal proceedings, which constitutes a crime by law. The customer is obliged to pay any fines that may arise due to incomplete or incorrect identity notification or stays without identity information in the contract.
14. FORCE MAJEURE
VİLLAM365 may unilaterally terminate this agreement without any legal liability in situations falling within the scope of force majeure. War in the region or country, war threat, uprisings, strikes, natural disasters, fires, terrorist activities, epidemic diseases, technical problems in transportation, infrastructure and superstructure works by municipalities or public institutions that VİLLAM365 cannot prevent, prohibitions by state authorities in the region, and all events developing outside our control that cannot be foreseen in advance will be considered within the scope of force majeure.
15. COMPLAINTS
Customers will immediately notify VİLLAM365 of any complaints during their stay in the villa. The matter will be examined by VİLLAM365 officials and necessary measures will be taken immediately. VİLLAM365 absolutely cannot be held responsible for complaints not reported during the stay, made after the accommodation is over and after leaving the villa.
16. SECURITY AND PRIVACY POLICY
VİLLAM365 will not disclose personal information to any company or third parties except in the cases defined in this Privacy Policy and Terms of Use Agreement. VİLLAM365 never sells the personal information of visitors, registered users, and partners to third parties. Personal information refers to all kinds of information for identifying the user, such as name and surname, address, phone number, and e-mail address. VİLLAM365 may use personal information within its own structure to determine user profiles and conduct statistical studies, and may share it with third parties only for the purpose of conducting these studies. VİLLAM365 commits to keeping personal information strictly private and confidential, considering this as a secrecy obligation. Despite VİLLAM365 taking the necessary information security measures, VİLLAM365 will have no responsibility in case confidential information is damaged or falls into the hands of third parties as a result of attacks on villadirekt.damga.co and the system.
17. OTHER IMPORTANT INFORMATION
VİLLAM365 absolutely cannot be held responsible for situations it cannot prevent, such as roads to the villa being bumpy, uphill, unpaved, or wet.
VİLLAM365 absolutely cannot be held responsible for any accidents or adverse events that may occur during transportation to the villa.
VİLLAM365 absolutely cannot be held responsible if different materials used in the construction of some villas (cedar wood, pine wood, some plastic products, any kind of plants inside or outside the villa, etc.) cause health or psychological discomfort to the customer.
All customers staying at our villas will need a private vehicle. The customer's transportation to the villa is their own responsibility.
VİLLAM365 cannot be held responsible if the customer who rented a villa is dissatisfied with the geographical location of the rented villa. VİLLAM365 has approximately marked the villa's location on Google Maps.
VİLLAM365 cannot be held responsible for damage to your private or rented vehicle during transportation to the villa.
Any adverse events arising from low ground clearance of the customer's vehicle, weak engine power, or the customer's inexperience in driving are the customer's own responsibility.
The "distance table" stated on the villadirekt.damga.co detail page about the villa is approximate. Minor discrepancies may occur.
VİLLAM365 cannot be held responsible for all accidents such as drowning, falls, broken feet, or broken arms in the pool of the villa.
All our villas have approximately 160-liter solar-heated hot water tanks. The customer is solely responsible for problems arising from running out of hot water due to excessive consumption beyond fair use.
None of our villas contain food, beverages, or any food products. No villa provides breakfast, lunch, dinner, buffet, or any similar services. Obtaining these products is the customer's own responsibility.
VİLLAM365 absolutely cannot be held responsible for situations such as no mobile phone signal, weak signal, or no mobile internet at the villas or on the road.
Even if you make payment by credit card, mail order, EFT, or wire transfer, do not purchase plane tickets, bus tickets, etc. until you receive the "confirmation email" and "confirmation document". Even if you make payment to VİLLAM365, if you do not receive the "confirmation email" and "confirmation document", you are absolutely not considered to have rented the villa.
VİLLAM365 cannot be held responsible for all accidents and incidents caused by the customer in the villa; fires, electrical leaks, gas leaks and resulting deaths and accidents; telephone and internet outages caused by the internet service provider; power outages caused by the electricity company; water outages caused by the water company.
The villas on our website are exactly as they appear; excuses such as not being as shown on the site, looking better on the site, appearing larger or smaller on the site, etc. are never acceptable and VİLLAM365 cannot be held responsible for these.
VİLLAM365 cannot be held responsible for any adverse events arising from positive or negative natural events/conditions and weather conditions.
VİLLAM365 cannot be held responsible for customers being stung by bees, scorpions, insects, snakes, or bitten by cats, dogs, etc.
Customers who wish to prefer conservative villas where the pool is not visible from outside should note that if the villa detail page does not contain statements such as "this villa is suitable for conservative families", "the pool is not visible from outside", "women in headscarves can prefer it", then that villa is not a conservative villa.
The customer is solely responsible for ants, insects, or other animals gathering in or around the pool garden or pool terrace of the villa due to any food or garbage.
VİLLAM365 absolutely cannot be held responsible for any diseases arising from the water from the villa's swimming pool or shower, chlorine allergies, or any other chemical allergies.
Various livestock, poultry, partridges, etc. may be raised in the vicinity of the rented villa; all kinds of fertilizers may be used in the garden of the rented villa or in the gardens of neighboring houses. VİLLAM365 is absolutely not responsible for disturbing animal sounds and bad odors that may arise from these events.
In cases of funeral, death, war, health problems, accidents, or cancellation of leave of civil servants or private company employees, etc., all rental conditions remain fully valid and cancellation is absolutely out of the question.
18. DISPUTES
In case of any disputes arising in connection with matters covered by this agreement, Kaş Enforcement Offices and Courts are authorized.
CUSTOMERS WHO MAKE A RESERVATION FOR ANY OF OUR VILLAS ARE DEEMED TO HAVE ACCEPTED ALL OF THE ABOVE CONDITIONS. ANY ACTION CONTRARY TO ANY OF THESE CONDITIONS GIVES "VİLLAM365" THE RIGHT TO UNILATERALLY CANCEL RESERVATIONS, NOT MAKE REFUNDS, AND DEMAND THE FULL AMOUNT.