Question 1

What's in the Villa? What Should I Bring?

Accepted Answer

Our villas come with basic kitchenware, bed linen, towels, basic cleaning supplies (toilet paper, soap, hand-washing detergent) and air conditioning. You only need to bring your personal belongings and any special items you require.

Question 2

What Are the Check-in and Check-out Times?

Accepted Answer

Check-in at our villas is at 16:00 and check-out is at 10:00. We pay close attention to these times for our cleaning and preparation processes. Thank you for your understanding.

Question 3

How Do I Make a Reservation?

Accepted Answer

Go to the detail page of the villa you like and first check the availability calendar to see whether it is free on your desired dates. If it is available, click the "Calculate Price" button. After this, the following details will appear below: your length of stay, the total amount, the down payment (deposit) amount, and the remaining amount to be paid at check-in. If the details suit you, simply fill in your contact information at the bottom of the page and click the "Send Reservation Request" button. Once your request reaches us, if the villa is still available, we send you an e-mail with the payment details. We give you a 4-hour option period to make the down payment. When the down payment reaches us within this period, your reservation is confirmed and we send you the confirmation details.

Question 4

Are the Honeymoon Villas Private?

Accepted Answer

Yes, many of our honeymoon villas are secluded. The pool and garden areas are designed so that they cannot be seen from outside. You can enjoy your holiday with complete peace of mind.

Question 5

How Is Payment Made?

Accepted Answer

At the time of booking, 20%–40% of the total price is collected as a down payment. This amount may vary from villa to villa. You can pay the remaining balance to the host before or at check-in, in cash or by bank transfer/EFT.

Question 6

Are the Villas Suitable for Children?

Accepted Answer

Of course! We offer safe, comfortable and spacious areas for families with children. If you need items such as a baby cot or high chair, simply let us know in advance.

Question 7

Do You Charge a Deposit?

Accepted Answer

A small deposit is collected at our villas as damage security. If there is no damage at check-out, your deposit is refunded immediately.

Question 8

Do You Provide Honeymoon Decoration?

Accepted Answer

Yes, for an unforgettable, love-filled start we decorate your villa with great care. With flowers, candles and little treats, we make your honeymoon unforgettable. This service is subject to an extra charge.

Question 9

Are Shops, Restaurants and the Beach Nearby?

Accepted Answer

Most of our villas are close to shops, restaurants and beaches. We state these details for you in the villa description when you choose a villa.

Question 10

Are the Villas Safe?

Accepted Answer

Our villas undergo regular maintenance and security checks. Some villas also have an alarm system.

Question 11

Is There an Age Limit?

Accepted Answer

Yes, guests under the age of 18 may stay in our villas when accompanied by a parent. However, if all guests staying at the villa are under 18, a reservation unfortunately cannot be made.

Question 12

Are the Villas Insured?

Accepted Answer

Our villas are covered by general insurance. This insurance does not cover your personal belongings.

Question 13

Is There a Family-Only Stay Requirement in the Villa or Summer House?

Accepted Answer

No, both families and groups of friends can stay in our villas and summer houses.

Question 14

Is There a Cleaning Service?

Accepted Answer

Your villa is handed over to you spotlessly clean. For weekly stays we provide a free interim cleaning. If you would like more frequent cleaning, we can offer an extra service for a small fee.

Question 15

Is Early Check-in or Late Check-out Possible?

Accepted Answer

Unfortunately, this is not possible. Because villa cleaning takes a long time, in the event of a last-minute reservation we do not want to inconvenience our guests or compromise the quality of our service.

Question 16

What Should I Do in an Emergency?

Accepted Answer

In an emergency, you can immediately call our 24/7 support line. In situations where we cannot help, 112 is the single official line connected to the ambulance, fire brigade and police call centre.

Question 17

What Is a Secluded Villa?

Accepted Answer

A secluded villa is a villa with a private pool and an area designed so that it cannot be seen from outside. Such villas are an ideal option for guests seeking privacy and tranquillity, so that you can spend your holiday in complete comfort.

Question 18

Can I Increase the Number of Guests?

Accepted Answer

Each villa has a specific capacity. If the number of guests changes, please contact us in advance. We don't want to disappoint you, but we are also obliged to comply with the law and safety rules.

Question 19

Is the Pool Cleaned?

Accepted Answer

Yes, pool and garden maintenance is carried out regularly every morning in the early hours. The pool attendants do it quietly, without disturbing you.

Question 20

How Do I Get to the Villas?

Accepted Answer

When you reserve your villa, we send you the contact details of the representative who will welcome you 3–4 days before your check-in date. You get in touch with this person, who meets you at the agreed point and accompanies you to your villa. During the welcome: the remaining payment (if any) is made to our representative, and your check-in is completed once your ID details are taken.

Question 21

What's Included in the Villa Price?

Accepted Answer

The following services are included in the villa price, and you do not need to make any additional payment: electricity, water, internet use, daily pool and garden maintenance, the first cleaning carried out before check-in, and the use of bottled gas. In short, you don't need to worry about these basic services throughout your holiday. Just pack your suitcase and leave the rest to us!

Question 22

What If I Need to Make a Complaint or Get Support?

Accepted Answer

A hiccup can happen at any time; what matters is finding a solution. You can reach us on our 24/7 support line. The happiness of our guests is more important to us than anything.

Question 23

Is Smoking Allowed in the Villa or Summer House?

Accepted Answer

Smoking is strictly prohibited in the villa or summer house you rent. We pay close attention to this rule for the comfort and health of our guests. Guests who wish to smoke are advised to do so in the designated areas outside the villa.

Question 24

How Do the Pool Heating Systems Work?

Accepted Answer

In our villas with pool heating, the pools are available heated between 1 October and 1 May. If there is no note saying "Pool Heating Fee" in the villa description, this service is included in the price and you do not need to make any extra payment. However, if an additional fee is stated in the description, an extra charge will apply for pool heating.

Question 25

Is ID Required at Check-in?

Accepted Answer

Yes, at check-in we are obliged to take the ID card or passport details of all our guests and report identities to the gendarmerie. This is a legal requirement.

Question 26

Are Electricity, Water and Other Costs Included?

Accepted Answer

For short-term weekly rentals, electricity, water and gas costs are included in the price. They may differ for long-term stays; you can ask us for detailed information.

Question 27

Do You Provide Transfers or Car Rental?

Accepted Answer

Yes, we offer airport transfer and car rental services. You only need to mention it at the booking stage.

Question 28

Does the Host Have the Right to Evict Us?

Accepted Answer

Hosts may have the right to evict you if you disturb the neighbourhood by making noise during your stay. If complaints are received from the surrounding area and the problem continues after a warning, the host can legally carry out an eviction. If you think there will be a large number of children or that you may make noise, we recommend choosing villas in quieter areas outside residential zones.

Question 29

Is There Internet?

Accepted Answer

Yes, we offer free Wi-Fi in all our villas. However, in some areas the speed may vary depending on the load on the infrastructure.

Question 30

What Is the Cancellation and Refund Policy?

Accepted Answer

Life doesn't always go as planned... We strongly recommend reviewing our cancellation terms before booking. Generally, when a cancellation is made a certain period in advance, part of the down payment is refunded.

Question 31

Can I Get a Private Chef or Catering Service?

Accepted Answer

If you wish, we can also arrange a private chef or daily meal service at your villa for an extra charge. A female chef service is available. We want every moment of your holiday to be enjoyable.

Question 32

Do You Accept Pets?

Accepted Answer

Some of our villas also open their doors to our furry friends. If you let us know before booking, we can choose together the most suitable one from our pet-friendly villas.

Question 33

Are a Baby Cot and High Chair Provided?

Accepted Answer

Yes, if you make such a request before check-in, we can provide a baby cot and high chair. This service may be provided free of charge or for a fee, and may vary depending on availability.

Question 34

What Is the Minimum Rental Period?

Accepted Answer

In general, the minimum rental period during the season and public holiday weeks is set at 7 nights. However, this period may vary for some of our villas. In addition, we run campaigns for short gaps remaining between booked dates and announce these opportunities on our website. Apart from this, the minimum rental period for all our villas, apartments and summer houses is 7 days and 7 nights.

Question 35

A Final Word

Accepted Answer

A villa holiday should be a private, free and peaceful experience just for you. And we are here to make that experience unforgettable. For any questions or needs, we are just a phone call away!

Reservation & Payment